Skill | Required /Desired | Amount | of Experience |
Oversee the development, modification, and decommissioning of VITA services for full lifecycle management. | Required | 2 | Years |
Function as POC for agency customers for information related to any VITA Enterprise Service supported in our service catalog | Required | 2 | Years |
Also in our service catalog any needed operational escalations. | Required | 2 | Years |
Familiar with and manage supplier contracts to ensure any outsourced engagements deliverables or expectations are being met as required by contracts | Required | 2 | Years |
Oversee and facilitate operational improvements for the services supported, and ensure compliance to any agreed upon System architecture, or security | Required | 4 | Years |
Support SaaS platforms like Zoom, SharePoint/Teams/Office 365, UiPath RPA, DocuSign, etc. | Required | 2 | Years |
Run periodic ServiceNow ticket reports to ensure the work to support the services is getting done in a timely manner | Required | 4 | Years |
In ServiceNow identify any ticket trends than may need additional technical review. | Required | 4 | Years |
Manage and update service catalog content and workflows to ensure the ordering and chargeback process of services functions as designed. | Required | 2 | Years |
Manage and facilitate the process for the creation and updates to architecture | Required | 2 | Years |
Manage and facilitate security documents working with vendors, internal resources, and other stakeholders | Required | 2 | Years |
Facilitate or lead product demos, information sessions, and trainings for new and exist agency customers | Required | 4 | Years |
Understand and develop financial models for both operations, and customer chargeback | Desired | 2 | Years |
Ability to bring projects and efforts to a successful completion with many stakeholders and political sensitivity | Required | 4 | Years |
Experience working both indepedently and in a team-oriented, collaborative environment | Required | 4 | Years |
Ability to effectively prioritize and execute tasks in a high-pressure environment | Required | 4 | Years |
Highly self-motivated and directed | Required | 4 | Years |