Job Description :
Role: ITSM Tool Manager (ServiceNow)

Location: Baltimore MD

Experience: 8+ Yrs

Candidate should have good Admin / Configuration / Development knowledge of:-


Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM
Experience in managing team of developers
Good Exposure of integration of ServiceNow with various ITSM and other tools.
Content Management: - developing ESS page.
UI Actions / UI policy / Access Control Lists, etc.
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL’s for controlling the security mechanism in Service Now
Domain Separation and designing the Process and data flow within various domains
Experience with Web technologies/AJAX
Developing Composite Service Requests within Service catalog Module
Experience in different Integrations using web-services / MID Server, etc.
Configuring  complex reports




Thanks & Regards,

Vijayakumar R

Talent Acquisition Specialist

Work Ext: 423 | Dir
Email: .