Job Description :
Greetings from Themesoft Inc!
We have openings for the role Specialist / Desktop support based on Anchorage, AK area, please have a look at the below job description and share updated profile if you are looking any opportunities,
Role: Specialist / Desktop support
Job Type: Contract to hire
Job Location: Anchorage, AK 99508
Travel and Rotational support required
Job Description
Roles & Responsibilities include (but are not limited to):
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys, Smartphones and basic printer support
Support users with Apple Mac and IOS devices
Support Multifunctional Devices (MFD) for issues like Scan to Email, Scan to Fax, Email to Fax etc.
Support In-country PBX networks and PSTN interfaces
Support Hardware/Software selection and Procurement effort
Support Hardware Refresh, Redeployment and Disposal activities
Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
Reimaging computers/hard drives in accordance with customer standards
IMACD function including installation and decommission.
Backing up and restoring settings and associated systems administration activities
Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
Categorize and prioritize end user support requests and service requests by utilizing ITSM ticketing tools such as Service Now, HP Service Center to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients users on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Support VIPs on site, if need be
Coordinate with local cabling vendor for cabling requirements
Performs other duties as assigned
Desired Experience:
Hands on experience in field Support Services
· Clients: Windows 10, Windows7, Windows XP, MAC OS X
· Servers: Windows 2000, Windows 2003, Windows 2008, and later
OEM Certified Technician for ordering parts through OEM and parts replacement
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Microsoft operating System installation and troubleshooting skills
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
Basic knowledge to support Mac devices
Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and self-motivating
Ability to successfully pass a background security check
Experience including remote control of PCs and video conferencing knowledge
Handling of Tape Media and basic Back-ups loading and loading techniques
Rotational On-call for VIP support and critical incident support
Thanks & Regards,
Vijayakumar R
Talent Acquisition Specialist
Work Ext: 423 | Dir
Email:
Themesoft Inc |Themesoft Jobs.