Hi Dear,
This is regarding an excellent job opportunity with my client...
Position: Desktop Support Specialist
Location: Georgetown, DE
Duration: 12 months
Both Web Cam and In Person Interview
Responsibilities
Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
· Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
· Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
· Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
· Responsible for logging incidents and problem resolution activities into a computerized tracking system.
· Responsible for maintaining a robust and accurate knowledge base repository.
· Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
· Responsible for generating help desk related performance statistics, as required.
· Responsible for training support staff, as required.
· Responsible for performing other tasks, as assigned.
Skill:
| Skill | Required / Desired | Amount | of Experience |
| Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers | Required | 2 | Years |
| Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices | Required | 1 | Years |
| Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS | Required | 3 | Years |
| Prior professional experience and proficiency in Support, Configuration and reliable operation of Mac OS | Required | 1 | Years |
| Prior experience with one or more of the following: KACE, SCCM, BigFix,or MDT | Required | 1 | Years |
| Excellent communication skills (both written and oral) | Required | 1 | Years |
| Prior experience Troubleshooting and Diagnostic of hardware and software | Required | 3 | Years |
| Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS | Highly desired | 1 | Years |
| Customer service, oral, and written communication | Highly desired | 1 | Years |
| Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS | Highly desired | 1 | Years |
| Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux | Highly desired | 1 | Years |
| Knowledge of reading and writing Powershell Code | Required | 1 | Years |
| Building Software Packages for one of the following systems SCCM, BigFix, MDT, KACE SMA in an enterprise environment. | Required | 1 | Y |
Please send me your updated resume and expected pay rate at