Job Description :

Desktop Support

Location: Santa Clara (Remote)

Duration: 6 months.

 Required:

·       High School Diploma required

·       2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines

·       Attention to detail and the ability to manage competing priorities

·       Creative, flexible with solid troubleshooting skills

·       Proven ability to function well in a team environment

·       Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences

 

Preferred:

·       BS/BA degree preferred, but not required 

·       A+, Network+ Certifications (or similar)

·       Mac OS X use and support

·       Supporting Windows clients; Windows 7, 8.x, 10, and 11

·       Basic computer networking

·       Microsoft Office suite for Windows and Mac platforms

·       Active Directory infrastructure

·       Office 365 use and management

·       Scripting in PowerShell or similar

Physical Requirements

Able to lift 25+ pounds

Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.

 

 

Provide support to end-users

·       Triage and assign tickets, taking ownership of assigned tasks.

·       Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems.

·       Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.

·       Document work and contribute to knowledge base

·       Triage and assign tickets as appropriate

·       Taking ownership of assigned tickets and tasks

·       Ensure that all tickets are properly supported and resolved in a timely manner.

·       Create knowledge articles for use by users and teammates.

·       Review knowledge articles and provide updates and changes to process as needed.

·       Provide input and suggestions for efficiency/improvement for operational processes.

             

Similar Jobs you may be interested in ..