Job Description :

Desktop Support- Onsite – San Leandro, 1- Philadelphia, PA , 1Johnson City, TN

Client: Jade Global/Aveva(Do not disclose)

6 months contract

3-5 years required. Look for Junior, Senior is also ok if they agree on low rates.

 

Responsibilities:

 

·       Laptop migration activities for approximately 1,500 users using Endpoint Manager Autopilot.  

·       Provide some new laptops and re-configure existing ones with the AVEVA Autopilot configuration, help with the user handover, etc.

·       Provide Hypercare support for users who have issues or queries.  

 
SKILLS REQUIREMENTS
The skilled engineering resources will be required to perform a wide range of deskside and remote support activities including but not limited to:

 

·       Perform refresh, installs, moves and changes for desktop and laptops, must have a solid understanding of desktops and laptop setup, config and troubleshooting (preferably evidenced by the appropriate technical qualifications)

·       Install the currently supported Microsoft operating system onto desktops and laptops

·       Load an image configuration onto desktops and laptops

·       Load standard software applications such as Microsoft Office or other scripted installs

·       Install (unpack, connect to the network and test) standard desktops, laptops and peripherals

·       Find faults with basic office environment IT related problems (connectivity, application errors, operating system issues)

·       Understand more complex desktop and laptop installations and configurations

·       Provide Hypercare support for any issues that users face and for any that cannot be resolved by the engineer, log a ticket and work with the IT end user services team to find a resolution.



Client : jade Global

             

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