Position: Desktop Support Engineer
Location – Plano, TX, Onsite from Day 1
Duration: Long term Contract
Client: Tech Mahindra
Job Description:
· In depth knowledge of Windows desktop technologies
· In depth knowledge of Desktop and laptop hardware
· Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
· Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
· Knowledge of ITIL
· Knowledge of Server, Voice & Communications Infrastructure
· Knowledge of various Operating systems (e.g. Windows, Linux, Apple)
· Knowledge of Audio and Video Conferencing technologies.
· Good communication Skills (both verbal and written)
· Single point of contact for end user to receive support and maintenance for computers and network system
· Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
· Ensure that response time and resolution time objectives are met as defined in the SLA
· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
· Customize desktop hardware to meet user specifications and site standards
· Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
· Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools
· Troubleshooting network connectivity in a LAN/WAN environment
· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
· Work with WDS Management team to test and deploy desktop images
· Provide and support Data Centre Activities
· Support all Microsoft, third party and internally designed applications.
· Provide detailed documentation and communicate precisely with other IT teams as required.
· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
· Ensure that there is sufficient support to clients and provide friendly customer service
· Works with vendor support contacts to resolve technical problems
· Knowledge of all software applications used within the organization
· Responsible for tracking hardware and software inventory
Mohammed Masood
masood@
Burgeon IT Services LLC.