Job Description :

Position: Desktop Support Engineer

Location – Plano, TX, Onsite from Day 1

Duration: Long term Contract

Client: Tech Mahindra

 

Job Description:

·         In depth knowledge of Windows desktop technologies

·         In depth knowledge of Desktop and laptop hardware

·         Intermediate knowledge of TCP/IP, DNS and Internetworking Technology

·         Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

·         Knowledge of ITIL

·         Knowledge of Server, Voice & Communications Infrastructure

·         Knowledge of various Operating systems (e.g. Windows, Linux, Apple)

·         Knowledge of Audio and Video Conferencing technologies.

·         Good communication Skills (both verbal and written)

·         Single point of contact for end user to receive support and maintenance for computers and network system

·         Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction

·         Ensure that response time and resolution time objectives are met as defined in the SLA

·         Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

·         Customize desktop hardware to meet user specifications and site standards

·         Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

·         Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools

·         Troubleshooting network connectivity in a LAN/WAN environment

·         Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

·         Work with WDS Management team to test and deploy desktop images

·         Provide and support Data Centre Activities

·         Support all Microsoft, third party and internally designed applications.

·         Provide detailed documentation and communicate precisely with other IT teams as required.

·         Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

·         Ensure that there is sufficient support to clients and provide friendly customer service

·         Works with vendor support contacts to resolve technical problems

·         Knowledge of all software applications used within the organization

·         Responsible for tracking hardware and software inventory


Mohammed Masood

 

masood@

Burgeon IT Services LLC.



Client : Tech Mahindra

             

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