Position: Desktop Support Engineer
Location: Bank of the West 13505 California St. Omaha, Nebraska (Day 1 ONSITE)
Duration: Long Term Contract
Client: Tech Mahindra
Technical Skills:
· More than 5 years of experience in Desktop Support
· Experience in User Support environments.
· Experience in Windows 10 Upgrades.
· Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
· Be able to install, maintain and troubleshoot MS Office Applications.
· Install VDI client software remotely or on desk of end users.
· Strong understanding of internetworking concepts; File shares,TCP/IP, DHCP, DNS.
· Strong knowledge of client/server computing.
· Kowledge on Interconnecting computer and peripherals (e.g Monitor, Printers, Scanners).
· Experience in backup and restore of user profiles settings such as Favorites, Documents, network drives and other preferrences.
· Understanding of Remote Desktop Protocol.
· Experiene on End User Computing Projects.
· Experience in working on Windows OS Upgrade projects.
· Experienced on providing hand and feet support for end user Hardware refresh projects.
· Technical Skills desired (Not Mandatory):
· Experience in supporting users working Virtual Desktop Infrastructure.
Profile Summary
Key Responsibilities:
· Provide white glove support for end users who are being migrated from Windows 7 to Windows 10 virtual desktop
· Assist users with any technical issues (hardware, software, connectivity, etc)
· Trouble shoot VDI client software issues during migration
· Troubleshoot issues using desk side, phone, and remote support.
· Troubleshoot Hardware, Software and Network issues reported by end users.
· Configure and Troubleshoot Desktop Applications.
· Local Coordination of Migration and end user support.
· Collaborate with other Technology Teams to resolve end user issues.
· If necessary, liaise with third-party support and PC equipment vendors.
· Create/update and escalate user tickets as needed
Burgeon IT Services
Prashanth Rachakonda
Contact no
Email id: prashanth@