Job Title : Desktop Support
Duration : 12 months
Hourly rate : $ 35/hr on W2 - no benefits , only billable hrs.
Work Location : Austin, TX
Summary
Deskside Support Engineer The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the “face of IT” for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user’s IT support experience. To build a quality end-user experience, the DSE partners with client management and their vendors daily
Roles & Responsibilities
Primary responsibilities: · End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps
· Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
· Responds to end-user product related questions for all supported hardware, software and applications
· Understands and maintains/outperforms service levels established
· Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues · Understands working on ServiceNow ticketing too
Preferred Qualifications
Minimum Qualifications
A+ and Network+ Preferred at minimum
· Basic knowledge of networking, AirWatch, SCCM and Cisco routers and switches
· The ability to multi-task and handle ever changing priorities · Willingness to learn new skills and work outside of your comfort zone with the end-user community · Ability to manage individual tasks that may require cross departmental communication and collaboration Minimum Requirements: ·
2+ years in a customer facing deskside support/end user computing role Experience with MAC, Microsoft® OS and Microsoft Office® applications
Required Skills
Desktop Support/Desktop