DirectClient: City of Austin D/B/A Austin Energy
Solicitation#DAG2117B
Title: Desktop Support
Location: 2500 Montopolis Drive, Austin, TX 78741
Duration: Until 9/30/2021 with possible extension upto 9/30/2022
Rate: $25/hr on W2 all inclusive(without any benefits) or $30/hr on C-C/1099 all inclusive
Last date for submission: July 30, 2021 (9.00 AM-CST)
Note: Remote until COVID-19 and 100% onsite after the pandemic
WORK DESCRIPTION:
• Provides Service Desk phone support and remote virtual technical assistance for applications and hardware problems.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Maintains the necessary security controls over software.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems.• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Has an understanding of EIR Accessibility technical standards and interoperability with assistive technologies used by people with disabilities.
WORKER SKILLS AND QUALIFICATIONS
Minimum:
1-3 Years Experience in Service Desk phone support environment providing virtual technical assistance for applications and hardware problems
1-3 Years Experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
1-3 Years Experience with Microsoft Active Directory, Azure and Office 365
Experience with ServiceNow or other service management solutions Knowledge of commonly used concepts, practices, and procedures within IT.
Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and
procedures.
Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Ability to operate information technology systems, to communicate effectively, and to train others.
Ability to rely on written instructions and pre-established guidelines to perform the functions of the job.
Must have teleworking space to setup a desk area with 2 monitors and a laptop (monitors and laptop provided), that is free of distractions and outside noises.