Deskside Technician Executive Support
Austin TX Initially Remote, Onsite After Covid
Full time
Responsibilities Include:
· Robust Executive Support experience.
· Excellent communication skills with the ability to service executives and their needs with speed and respect.
· Strong customer service skills.
· Providing onsite and remote support for Applied Material organization and senior level executives daily.
· Maintain confidentiality and privacy for all end users/executives.
· Serve as the primary point of contact for the Leadership team and the Executive Assistants who support them 24x7.
· Update on status to manager and users through voice mail, email and in-person communication.
· Highly technical with great experience with desktop and deskside service problems.
· Receive and prioritize issues and forwards using escalation procedures.
· Experience with Mobile Device Management technologies.
· Setup and monitor high-priority meetings and conf calls utilizing Teams, WebEx and AV systems
· Knowledgeable in all support disciplines pc/mobile/meeting support (online and in person)
· Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
· Load software packages such as networking components, operating systems and office applications.
· Customize and adapt current programs to satisfy our users’ needs.
· Coordinate with network services and information systems groups.
· Connect users to networks and train on facilities and applications.
· Install, repair and conduct preventive maintenance of personal computer by providing technical support.
· Troubleshoot software and hardware failures and determine network problems.
· Diagnose and resolve incidents using documented procedures to perform responsibilities.
· Workaround if incident cannot be resolved.
· Configure PCs and laptops, problem ticket resolutions and track problems using Service Now system.
· Integrate and test activities by migrating applications from development to operational environment.
· Troubleshoot through phone hardware and software and engage technical resources to resolve.
· Determine and research user questions and isolate and resolve information systems problems.
· Receive and prioritize issues and forwards using escalation procedures.
· Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
· Load software packages such as networking components, operating systems and office applications.
· Customize and adapt current programs to satisfy our users’ needs.
· Coordinate with network services and information systems groups.
· Update on status to manager and users through voice mail, email and in-person communication.
· Connect users to networks and train on facilities and applications.
· Install, repair and conduct preventive maintenance of personal computer by providing technical support.
· Troubleshoot software and hardware failures and determine network problems.
· Diagnose and resolve incidents using documented procedures to perform responsibilities.
· Workaround if incident cannot be resolved.
· Configure PCs and laptops, problem ticket resolutions and track problems using Service Now system.
· Integrate and test activities by migrating applications from development to operational environment.
· Troubleshoot through phone hardware and software and engage technical resources to resolve.
· Determine and research user questions and isolate and resolve information systems problems.
· ITIL V3 Foundation certification or equivalent experience.