tanishasystems
Boston, MA
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Job Description :
Desk Side Support/ Desktop Support / PC technician
Number of positions City State Number of rounds Vaccination
2 Longmont CO,80503 2 Yes
2 Irvine CA ,92612 2 Yes
2 San Jose CA, 95119 2 Yes
2 Devens MA 1 Yes

Job Description-
  • Tier 2 IT support and escalation point for the IT Global Service Desk and Site Operations.
  • Follow SLA guidelines and maintain high-level customer satisfaction
  • Installing and configuring computer hardware operating systems and applications.
  • Supporting printers, cell phones, Cisco handsets
  • Taking end-user clients through a series of actions, mostly face-to-face, to help set up systems or resolve issues.
  • Act as a focal point for conferencing issues, global company meetings and town halls.
  • Recording, tracking and documenting the problem-solving process, including all successful and unsuccessful actions taken, through to the final resolution.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Identifying opportunities to increase Tier 2 resolution and efficiency
  • Perform related duties consistent with the scope and intent of the position
  • Provide VIP support (Executives lower than C-Suite)
  • Tier 2 IT support and escalation point for the IT Global Service Desk and Site Operations.
  • Follow SLA guidelines and maintain high-level customer satisfaction.
  • Installing and configuring computer hardware operating systems and applications.
  • Taking end-user clients through a series of actions, mostly face-to-face, to help set up systems or resolve issues.
  • Prioritizing and managing walk-up counter support for multiple users at single instances
  • Act as a focal point for conferencing issues, global company meetings and town halls.
  • Recording, tracking and documenting the problem-solving process, including all successful and unsuccessful actions taken, through to the final resolution.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Identifying opportunities to increase Tier 2 resolution and efficiency.
  • Perform related duties consistent with the scope and intent of the position.
  • Perform IT security remediation
  • Manage customer escalations
  • Support administration of computing environment
  • Manage cases with external parties (e.g., Cisco TAC)


Client : HCL - FTE
             

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