tanishasystems
Boston, MA
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Job Description :
Job Title: Desk Side Support (Level 1)
Location: Cary,NC
Job Description
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • Backing up and restoring user data, settings and associated systems administration activities
  • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
  • Assist on Incident and Problem management activities
  • Be available for On-call support on need basis & as business demands
  • Adhere to ticket response and resolution SLA's as agreed upon with the customer
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
  • Strong Microsoft Operating System installation and troubleshooting skills

Experience-based Windows support
  • Configuration/imaging
  • Installation environment
  • General Windows OS troubleshooting

Hardware support and troubleshooting
  • Troubleshooting hardware issues
  • Replacing desktop/laptop hardware
  • Installation of peripheral devices


Client : HCL Technology
             

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