Key Accountabilities:
Support End User Technology Needs
· Respond to employee various technology needs in person or via email, phone, instant messenger, or screen share software to provide support for windows hardware, operating systems, applications, printers, video conference system, etc.
· Use ServiceDesk management system and other means to respond to user support requests
User Administration
· Onboard new users by creating all new user account information including, but not limited to Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.
· Assist with Sarbanes Oxley documentation gathering activities
· Maintain asset management system
New User Computer Deployment
· Responsible for executing PC setup and desktop image deployment for all new users
· Maintain and execute PC deployment imaging system
· Install PC hardware peripherals and phone handsets
· Install printer hardware and drivers as needed
· Train users as needed
· Install software packages as needed
JOB QUALIFICATIONS:
Education Required:
2 year associates degree – Information Technology related degree and 2+ years related work experience
OR
4 year bachelor’s degree – Information Technology/Computer Science/Computer Engineering related degree preferred
OR
4+ years Information Technology related work experience
Skills Required:
· Strong verbal and written communication skills
· Advanced desktop support - client side or remote
· Build and deploy/setup computers and work stations
· Ability to maintain desktop deployment methods or imaging software
· Install and configure host-based antivirus software
· Desktop – Windows 10 installation, support, patching, and troubleshooting
· Ability to modify system registry
· Support of Office 2013, 2016, 2019, Chrome, IE 11, MS Edge
· Troubleshoot network printers
· Active Directory understanding - client side
· Demonstrated experience providing support with remote tools
· Install and troubleshoot 3rd party applications on the desktop
· Ability to install and update device drivers
·
Preferred skills or knowledge:
· Experience training/mentoring junior technicians
· JD Edwards support experience
· Oracle Transportation Management support experience
· SQL database administration network skills relating to Ethernet switch configuration
· PowerShell knowledge or experience
· Network skills relating to firewall and VPN configuration
· VMware and virtualization technologies
· Experience with backup systems and software
· Ability to troubleshoot wireless network problems – client side
· ITIL knowledge and certifications