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Desk Side Support 22-92377
Ames, IA
Ames
IA
50014
Date
: Sep-25-22
2022-09-25
2023-09-15
Desk Side Support 22-92377
Ames, IA
Sep-25-22
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
Full Time
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Real time programming
Consulting / Contract
CONTRACTOR
Required Skills
:
Deskside, Desktop, Windows
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
Full Time
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Real time programming
Consulting / Contract
CONTRACTOR
Required Skills
:
Deskside, Desktop, Windows
Preferred Skills
:
Domain
:
tanishasystems
Boston, MA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Key Accountabilities:
Support End User Technology Needs
Respond to employee various technology needs in person or via email, phone, instant messenger, or screen share software to provide support for windows hardware, operating systems, applications, printers, video conference system, etc.
Use ServiceDesk management system and other means to respond to user support requests
User Administration
Onboard new users by creating all new user account information including, but not limited to Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.
Assist with Sarbanes Oxley documentation gathering activities
Maintain asset management system
New User Computer Deployment
Responsible for executing PC setup and desktop image deployment for all new users
Maintain and execute PC deployment imaging system
Install PC hardware peripherals and phone handsets
Install printer hardware and drivers as needed
Train users as needed
Install software packages as needed
JOB QUALIFICATIONS:
Education Required
:
2 year associates degree – Information Technology related degree and 2+ years related work experience
OR
4 year bachelor's degree – Information Technology/Computer Science/Computer Engineering related degree preferred
OR
4+ years Information Technology related work experience
Skills Required
:
Strong verbal and written communication skills
Advanced desktop support - client side or remote
Build and deploy/setup computers and work stations
Ability to maintain desktop deployment methods or imaging software
Install and configure host-based antivirus software
Desktop – Windows 10 installation, support, patching, and troubleshooting
Ability to modify system registry
Support of Office 2013, 2016, 2019, Chrome, IE 11, MS Edge
Troubleshoot network printers
Active Directory understanding - client side
Demonstrated experience providing support with remote tools
Install and troubleshoot 3rd party applications on the desktop
Ability to install and update device drivers
Preferred skills or knowledge:
Experience training/mentoring junior technicians
JD Edwards support experience
Oracle Transportation Management support experience
SQL database administration network skills relating to Ethernet switch configuration
PowerShell knowledge or experience
Network skills relating to firewall and VPN configuration
VMware and virtualization technologies
Experience with backup systems and software
Ability to troubleshoot wireless network problems – client side
ITIL knowledge and certifications
Client :
HCL - FTE
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