Help Desk Analyst
• Solid technical and process background, with strong focus on customer service and excellent communication. • Ability to multi-task and troubleshoot simple to medium complexity customer issues regarding applications, services, and computing equipment following standard call resolution processes• Responsible for creating tickets, logging incidents, problems, and requests fulfillment in the available ticketing systems• Manage onboard, transfer and off-board requests and related access grants
Minimum 8+ Years Experience• Communication over the phone/email/ticketing system• Experience in the following: o Corporate help desk, including use of ticketing systems such as BMC Remedy o Microsoft active directory o Access managemen