***This requisition requires onsite in-person first round interviews only. In the event it is virtual, then it will be an hour-long virtual interview via Skype.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware and systems
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• Incident Management experience – Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 2+ years previous IT Service Desk and/or Call Center experience required.
| | Skill | Required / Desired | Amount | of Experience |
| Previous IT Service Desk and/or Call Center experience required | Required | 2 | Years | |
| | | | | | | | | |
| Experience with call tracking and ticketing software | Required | 2 | Years |
| Attentive to details and ability to be resourceful (using supplied documentation) | Required | 2 | Years |
| Ability to support users with limited knowledge of computers, software, hardware and systems | Required | 2 | Years |
| Excellent communication skills and telephone manner. | Required | 2 | Years |
| Excellent organizational skills | Required | 2 | Years |
| Incident Management experience – Managing incidents including business expectations and communication | Required | 2 | Years |
| Basic User & Security Group Active Directory administration | Required | 2 | Years |
| Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 | Required | 2 | Years |
| Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) | Required | 2 | Years |
| You will be a self-motivated achiever who gains satisfaction from providing excellent customer service | Required | 2 | Years |