Job Description :
Job title Ddi-Infoblox/Efficient Ip Specialist Location Raritan, NJ Hourly Rate $Negotiable Job Description Job Title DDI-INFOBLOX/EFFICIENT IP Specialist Education requirements Any Graduate; Bachelor's degree in IT or related field is preferred Years of Experience 4-6 Years in DDI-INFOBLOX/EFFICIENT IP Level 2 Support Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Skills required Good understanding of SIP Protocols, ARUBA Framework and Architecture Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights Good troubleshooting experience in ARUBA infrastructure. Good understanding of the following ARUBA Products Knowledge about ARUBA Cloud Components like Google CCAI chat bot, predictive engagement. SBC Management Trunks, E1/ T1(CAS, CCS), SIP etc., Gateway protocols: SIP and MGCP Good ITIL Knowledge Incident, Change & Configuration Management Roles & Responsibilities Resolving incident cases. Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed. Incident tracking to ensure continuity across shifts. Vendor management with PSTN Service provide, OEM for resolution of tickets. Coordination of communication bridges during major outages Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc Adhering to defined SLAs Handling tickets / requests Troubleshooting technical issues Ensuring that defined processes are adhered to
             

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