Job Description :

The NC DHHS Data Office is seeking a Governance Technical Specialist.

•         Monitors Service Now requests and workflows

•         Track open data-related ServiceNow tickets and work with Data Office and ITD staff to prioritize

•         Oversee data permissions and access, including removal of access when contracts end or staff rotates off projects

•         Work with DIT to create and refine Data Office item workflows based on customer needs

•         Partner with Privacy and Security Office staff to ensure appropriate input from PSO is included on data request tickets (and not pulled in unnecessarily)

•         Become proficient in the Department’s dataset annotation tool of choice (TBD), and train data stewards in its use

•         Data asset annotation, in collaboration with data stewards and other Business Unit staff


•         Experience with ServiceNow ticketing system

•         Basic knowledge of data standards

•         Experience with metadata collection and management

•         Bachelor’s degree or equivalent. Background in library science preferred but not required.


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