CyberArk Engineer
· Responsible for download and interface maintenance; and may lead development of system components using product specific tools to create reports and other objects.
· Performs complex system administration.
· Experience in Privileged Access Management (PAM)
· Support experience with CyberArk EPV (Enterprise Password Vault), Password Vault Web Access, Central Password Manager and Privileged Session Management.
· Experience in troubleshooting/support of CyberArk Vault, Password Vault Web Access (PVWA), Central Password Manager (CPM) and Privileged Session Manager (PSM)
· Good understanding of AIM in push/pull models leveraging Usages and also through REST API's to fetch the passwords into the configuration and applications.
· Monitors and validates tasks are executed based on business requirements and are in compliance with bank policy.
· Receives business requests and performs preliminary analysis to determine if desktop, application or network connection issues need escalation of the Service Desk.
· Partners with IT, vendors and business system analysts in performing root cause analysis and recommendation of viable solutions. Serves as escalation point for department employees.
· Reviews and analyzes trends, proposes and implements changes to reduce problem incidents. Ensures accuracy of all incidents reported for management reporting.
· Notifies and keeps Business Units and Department management abreast of system issues affecting the business.
· Proactively looks to review, evaluated, and automate existing processes.
· Ensures system administration documentation is up to date for all systems.
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Samar
Samar(at)