Job Description :
Role: IT Customer Service Representative Location: Louisville, TN Duration: 4 Months Primary Skills: Finance Accounting The Help Desk team is responsible for phone and email support of over 10,000 system users and over 50,000 customers. The help desk team member interacts with users to resolve problems, questions or requests over phone, fax or through email. The help desk agent may also interact with customers to resolve billing-related inquiries as part of an Information Technology application outsourcing service delivery team. The agent builds and demonstrates a working knowledge of the supported application system, its associated financial system interfaces, and the customer registration system. This agent responds to user requests and issues and resolves them courteously, quickly and correctly. This team member also interacts with other members of the help desk team and escalates issues, as needed Top 3 skills: Customer Service/Stakeholder management Finance Accounting Good Verbal Communication