Job Description :
Role : Corporate Systems Citrix Ops Analyst
Location: Minneapolis, MN
Rate : $57/hr
Job Description:
Support the hardware/software/network technologies environment by proactively monitoring and quickly responding to hardware/software/network incidents for one or more technologies within the technical area of expertise. Frequently collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution to routine/semi-complex problems.
Responsibilities
Perform moderately difficult, and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.
Proactively monitor the stability and performance of various technologies within area of expertise and takes appropriate corrective action prior to an incident or problem occurring. Ensure patching and regular maintenance is performed as required.
Ensure the up time and response time SLAs/OLAs for services are met and or exceeded.
Independently identify key issues, patterns and deviations during the analysis.
Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
Support the automated infrastructure that deploys VDeploy, implement and maintain VMware vSphere infrastructure. Experience with automated system builds and configuration management tools.
Manage effective relationships and works in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions ensuring that service level commitments and project time lines are maintained.
Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
Promote re-use and develop consistent technical build, implementation and support processes. Validate and adhere to defined standards.
Ensure ongoing improvements align with IT Information Library (ITIL) principles and technology Systems Development Life Cycle (SDLC) methods.
Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
Effectively present the value proposition of business appropriate emerging technologies to technology leadership.
Skill requirements
Citrix Certified Associate, Windows AD, Azure Cloud, Group policy management, VMware, NetScaler and load balancing solutions, Worked on Citrix patching deployment on different environment, Developed numerous Citrix and Windows Administrative Scripts
Preferred Qualifications
Certifications preferred: ITIL Foundations.
Domains: Network, Hardware, Infrastructure, Firmware, Active Directory
Strong communications skills both verbal and written.
Vidith Karekar
Senior Technical Recruiter
Sierra Business Solution LLC
Chandler - AZ
Office Five Two Zero Two Six Five Eight Seven Zero Nine
vidith at sierrasoln dot com