Job Title: Technical System Analyst (10+ Years)
Location: Knoxville, TN or Lafayette, LA or Dallas, TX
Employment Type: Contract
Duration: 12 Months
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest-growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients
Position Description: We are looking for a Technical Business Analyst who cares deeply about understanding what customers really need and is passionate about building digital solutions for our customers. In this role you will analyze high level business requirements and translate them into technical specifications for our engineering team. We're seeking a hardworking team member that has proven technical expertise and experience working with product owners / squad leads, software developers, users, customers, and stakeholders to capture requirements, document use cases, write acceptance criteria, and other means used to communicate the ideal user experience ... and we know that you are the one!
The Expertise You Have
Bachelor's degree or equivalent work experience preferred
4 – 5 years' experience in technology / digital products
Experience capturing customer / user requirements, crafting use cases, writing user stories
Experience facilitating requirements gathering sessions with customers, users, internal teams, business partners, etc.
Experience with software systems with a large customer base
Experience with projects that have a multi-regional footprint and high impact
Experience with JIRA and Confluence applications preferred
Understanding of cloud-based products from vendors such as AWS, Microsoft or Google preferred
The Skills You Bring
Your strong technical acuity and aptitude
Excellent project management skills, are organized, can keep others organized, can prioritize, and are super analytical
Your ability to work as a team member
Your ability to work independently and autonomously as needed
Good written and verbal communications skills
Must be flexible, responsive, be able to adapt and evolve
Proven team orientation to getting work done. Relationship AND Results-driven.
The Value You Deliver
Driving the design, build, and delivery of digital solutions for Client Customers
Working closely and collaboratively with the product owner/squad lead, technology team and business partners to gather and document requirements.
Coordinating the delivery of capabilities and product updates to the users.
Working with teams across different geographical regions and time zones
Identifying and solving sophisticated issues quickly and turning them into intuitive and elegant solutions.
Building and maintaining solid relationships with team members, users, customers, stakeholders in person and remote.
Translating and conveying product strategy in the form of executable product requirements
Understanding and documenting user scenarios, use cases, the expected user experience
Defining feature lists, use cases, acceptance criteria, user flows, user personas and other artifacts in support of product development efforts
Participating in work estimation processes for high level and detailed pieces of work
Coordinating and facilitating product reviews, retrospectives, sprint and release planning, demos, and other Agile / Scrum-related meetings
Performing ongoing product backlog maintenance, prioritization, and resolution of defects/bugs
Handling timeline and delivery expectations
Working closely with various teams to test, drive implementation, and deliver capabilities and services
Signing off on features as they are delivered through the Agile development process
Documenting features for handoff to marketing, training, documentation, professional services, and support teams; serve as the domain specialist
Participating proactively in designing and maintaining product team standards, tools, and best practices
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Amit Kumar
Phone Ext 156
Email: