Job Description :

Position: Clinical Project Manager with Spotfire

Location: Santa Monica, CA

 

Job Description: 

Must have Skills: Good experience with Spotfire, Powershell/Python

 

Job Summary: Project Manager responsible for administration and application support of biometrics applications for a US based bio-pharma.

 

Key Responsibilities:

Stakeholder Management:

- Communication with Business users related to resolving queries, obtain clarifications and providing updates

- Setup Business bridge calls to update status of Critical incidents / Outages

- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

 

Service Management:

- Responsible for the project tasks assigned

- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure

- Manage queue effectively and allocate tasks to the team based on an allocation plan.

 

Service Tracking:

- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)

- Ensure quality of deliverables.

 

Service Execution:

- Comply to defined process during task execution (including problem management, KEDB management etc.).

 

Knowledge Management:

- Contribute and participate proactively in knowledge sharing sessions

- Provide complete KT to support teams before any production release.

 

People Management:

- Manage and mentor the mentees (team)

- Provide inputs for development of learning plan for the team

- Act as a buddy for new hires

- Shares recommendation towards Performance management and recognition of team members.

 

Contribution to Org Initiatives:

- Adhere to Organization policies and procedures

- Participate in project and organization initiatives led by the Delivery leadership

- Contribute new ideas and innovative approaches at work, including CSI themes

- Collate data and provide inputs for reporting requirements

 

Business Development and Customer Relationship Management:

- Participate in customer meetings and provide project updates.

 

Account Operations:

- Perform task estimation; guide the service analyst on estimation

- Co-ordinate shift operations and logistics.

 

Audit:

- Participate in audits as necessary.

             

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