Job Title: Business Systems Analyst
RESPONSIBILITIES:
- Create Executive Dashboards and Weekly Reports.
- Scheduling meetings and meeting minutes.
- Manage Issues, reporting and Resolution within Service Now.
- Work on many security initiatives pertaining to infrastructure systems.
- Create, update and manage the Sharepoint/Teams Project Site.
- Administer and Create Documentation and Operational Documents as required.
- Re-define and Visualize Existing Processes and Procedures.
- Manage the analysis of ways to improve work processes, develop new workflows, both automated and manual, and for providing documentation and training
- Track changes identified in the business processes and coordinate with stakeholders
- Track and review the status of all work requests, monitor these, and take steps necessary to ensure that the assigned staff and managers complete the work according to schedule.
- Generate BI Analytics, Queries and Reports and work with the Team on Technical Reports.
- Participate in meetings and lead documenting technical and administrative tasks.
- Work with other Program’s Work Streams where applicable.
- Special projects as assigned.
SPECIAL REQUIREMENTS
For emphasis:
- Must have Power BI
- Must know Excel well
- ServiceNow experience would be excellent and ideal
- Must be a good communicator
Mandatory Skill/Expertise
- The consultant is required to have 2 to 6 years’ experience with Business Analysis or Testing.
- Proficiency with Microsoft SharePoint version 2010 and higher
- Proficiency with Microsoft Visio for flow charts/process flows version 2003 and higher
- Proficiency in Power BI, Excel.
- Experience with SQL is a plus.
- Experience interfacing with various internal IT and Business teams.
- Strong documentation and reporting skills
- Experience with Project time, cost and resource estimation along with budget tracking
- Strong written and verbal communication skills
- Experience in translating requirements from the business user to usable developer requirements.
- Experience in requirements organization for multiple large-scale IT projects.
- Experience in the definition, creation and execution of test cases based on business requirements
- Outstanding organizational, communication, customer service and quantitative skills
- Experience in conducting cost/benefit analysis of requested enhancements
- Strong problem-solving skills
- Strong attention to detail
- Demonstrated time management skills with the ability to meet tight deadlines
- Ability to work well in a team environment
- Ability to work well under pressure and work multiple tasks simultaneously
- Detailed understanding of, and experience with, all ITIL processes.