Job Description :

Job Title: Business Support Analyst

Location: Dallas, TX, but not important for the right candidate

Position type: Long-term Contract

Rate: DOE

Job Description:

Must haves:

  • Provides daily support for Fixed Income and equity front Office and Middle office. Single point of escalation for Investment systems related issues.
  • Day to day administrative management of critical trading systems, such as Charles River, Perform, Bondage, Bloomberg, Facset, Fiserv/Tegra, DTCC, MarkitEDM, Advent APX etc. (These are common COTs products within asset management space, so the right person will be aware of these. It’s okay if they don’t have it all)
  • Strong experience with above mentioned platforms, which includes support, configuration, and troubleshooting
  • Ability to understand processes, data sources, and interdependencies between various applications to support Front Office from opening to close of trading day
  • Hands-on experience of Upgrade/Patch activities
  • Knowledge of the FIX trading protocol and its use
  • Demonstrable knowledge of investment securities such as, Equity, Fixed Interest, and/or Derivatives, etc.
  • Willingness to quickly learn different systems and applications for support and maintenance
  • Technical Application support specialist to interface with client service desk, provide analysis and understand issues to provide solutions / resolutions in a timely manner.
  • Analyze and coordinate resolution of data-related production issues for Order Trade Management platform.
  • Maintain adequate communication with clients and IT management, act as liaison between business, vendors and other support teams. 
  • Manage incidents and service requests as they related to Equity and Option trading for the Private Bank to maintain a stable production environment
  • Team player with strong communication skills


Good to have

  • Strong expertise on SQL (complex SQL queries, stored procedure, triggers, etc.) preferably SQL Server.
  • Knowledge of job scheduling (e.g. Active Batch) and ETL tools (e.g. SSRS, SSIS) would be an added advantage
             

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