Business Analyst (Warranty and Claims)
Phoenix, AZ (remote)
Contract Position
Job Description:
Roles & Responsilbilities:
1. Gather requirements, define processes, train and document the solution, test the solution, change & learning activities
Understanding of Warranty and Claims Management System
Customer Service Journey understanding and key business processes
Understanding of SAP, SFDC, APIs, Microservices
Case Management knowledge
JSON, XML understanding
2. Requirements Development, Elicit requirements from stakeholders (Product Owners, Business SMEs, etc.) and translate into Epics and User Stories in appropriate tools (e.g. Excel, Word, Confluence, Jira, etc.)
3. Business Process documentation (i.e. Visio) that outlines the key GDM MVP1 requirements
4. Business Processes to JIRA Epics, Setting up remote workshops to decompose these Epics into User Stories into JIRA
5. Managing the JIRA user stories along with the Product Managers. They are expected to review and know all user stories entered in JIRA. They should be able to tie all users' stories back to the Business Processes.
6. Manage the user story readiness (definition of ready), Lead the Program Increment Workshop
7. Setting up remote demonstration in-sprint between the development team and product manager/owners
8. Driving Sprint demos (definition of done), Working with Testing COE ensuring full test coverage; Perform functional testing to verify and validate requirements
9. Working with OCM ensuring full training coverage, Work with PM to develop UAT plan
10. Documenting the UAT business scenario along with the Product Managers. They are expected to review and know all scenarios for UAT. You should be able to tie all UAT scenarios back to the Business Processes.
11. Driving UAT sessions with SMEs and ensuring progress, Triage issues and categorize change vs defect
12. Assisting train-the-trainer sessions with OCM, Preparing MOS for Hypercare with PM, Hosting Hypercare
13. Triaging issues and reporting defects.
,
Mayank
| United Software Group, Inc. End-to-End IT Systems | Services | Solutions Provider A Minority Business Enterprise | 6000 Venture Dr, Suite C & D, Dublin, OH 43017
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