Job Description :

Role :            Business Analyst

Location:              Texas (Remote)

Experience:          8+ Years

Employment :       Contract

 

Job Description:

Roles and Responsibilities:

  • 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
  • 2+ years providing exceptional customer service, especially with crisis management
  • 2+ years operating in a SaaS environment: should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc.
  • 1+ years technical experience with SQL (Python or R acceptable)
  • Experience with Jira, Confluence, and Diagramming software such as LucidChart / Visio
  • Ability to use data analysis concepts to analyze product data.
  • Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word).
  • Detail and process oriented with focus on continuous improvements to maximize efficiencies.
  • Work cross-functionally with different teams to troubleshoot customer issues.
  • Assist with training and onboarding new customers or products.
  • Work with Product Owners to develop and prioritize the backlog and Operations product vision.
  • Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities.
             

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