Job Title: Business Analyst
Location: Atlanta, GA
Duration: 12 Months
Note: Selected candidates need to be on board Onsite. They need to pick their on- boarding documents and equipment manually. No expenses will be paid for travelling
Job Description:
Job Description:
The Business Analyst will report to the CAPS Sr. Manager of Technical Solutions. Under limited supervision, this position will participate in the planning, documentation, design, testing, and implementation of new system functionality and enhancements to existing functionality for multiple systems. This position is responsible for capturing, analyzing, and documenting customer business needs and how they will be implemented in those designated systems. This position supports the user community by documenting business and process needs, creating system training material and documents, and supporting users needing assistance with system functionality. This position may act as a team or project lead and contributes to building a strong relationship between the business and technology.
Job Responsibilities:
Responsible for both recommending and capturing business requirements, functional, and non-functional
requirements for the various systems that DECAL uses.
Participates in, and in some cases may lead, business requirement gathering sessions with internal
stakeholders, business vendors, and partner programs and agencies.
Participates in the planning, creation, testing, deployment, and evaluation of the SDLC for DECAL s systems.
Evaluates and provides feedback on system requirements created by other vendors, programs, or agencies.
Participates in or assists with user acceptance testing.
Develops, documents, and reports recommendations for solving and/or addressing problems, questions and
issues based on research conducted.
Clearly communicates management's views on major policies or current issues to individuals and entities both
within and outside the organization.
Creates and manages logic for robotic process automation used in DECAL s systems and processing.
Uses sound judgment to respond appropriately to internal and external contacts.
Accurately and clearly conveys directives, assignments, instructions, and other information from management
to other staff as directed.
Independently establishes and monitors deadlines to ensure timeliness of staff's responses to inquiries,
complaints, and other issues.
Serves as a member of the CAPS Program Administration section and supports the work of other team
members as needed.
Coordinates with vendors and technical staff to ensure that functionality of automated systems is consistent
with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
Develops and administers training, training documents, and user guidance for system changes or
workarounds.
Develops and documents business processes for users of new or upgraded systems.
Assists with development of change management plans for transition to new or upgraded systems.
Provides business user support and oversight statewide in the use of all data systems for the program.
Serves as liaison between business users and technical staff in the implementation and development of
business process automation.
Agency Required Qualifications:
- Bachelor's degree in a related field from an accredited college or university OR Associate's degree in a related
field from an accredited college or university AND Two years of related experience OR Two years of
experience at the lower level IT Business Analyst 1 (ITP060) or position equivalent.
Agency Preferred Qualifications:
Experience working with data systems and acting as a liaison between business users and technical staff.
Experience automating and documenting business processes.
Experience working on multiple complex projects simultaneously.
Experience organizing and analyzing data to inform decision making.
Experience managing business functions and processes.
Knowledge of or experience with Georgia Gateway Integrated Eligibility System.
Knowledge of system development and configuration.
Advanced skills in Excel and other Microsoft Office applications.
Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA),
Project Management Institute Business Analyst (PMI-PBA), or similar certification
Technical Competencies:
Knowledge of eligibility requirements and systems.
Experience creating user stories based on collected requirements and well-defined acceptance criteria on a
software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
Understanding of the needs and processes necessary for process automation. Particular expertise gathering
requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends.
Understanding of business user needs, and ability to translate those needs to technical staff that are