Job Description :
Title: BMC Remedy Consultant Location: Des Moines, IOWA Duration: Contract Client: Cognizant Soft Skills Required: Excellent communication skills Prior consulting or professional services experience. Prior experience in implementing BMC Remedy ITSM version 9.x,18.x Experience in industry standard and BMC architecture methodologies to drive solution adoption and customer success. Manage time effectively and actively contributes best practice recommendations and provides inputs as needed to ensure successful customer outcomes. Required Technical Skill Set and Competencies: o BMC Remedy Action Request System 8.x,9.x, 18.x- Installing, Configuring, Upgrading, Customizing o BMC Remedy ITSM 8.x,9.x,18.x- Installing, Configuring, Upgrading, Customizing ITSM modules like IM,PM,CM, SRM,SLM etc. o BMC Remedy CMDB 8.x,9.x,18.x: Out of the Box BMC Atrium CDM model including Class Relationships Discovery integrations with Remedy & Atrium CMDB, Atrium Integrator o Out-of-the box and third-party integration with BMC Remedy tools, web services and APIs o Strong Development Expertise on BMC Remedy ARS 8.x, 9.x,18.x, ITSM 8.x, 9.x,18.x, CMDB 8.x,9.x,18.x o Service Request Development based on AIF/OOTB o Experience in MY IT, SMART IT and Smart Reporting o Strong technical, analytical, and problem-solving skills o Coordinate with BMC for related tickets o Strong ITIL Framework concepts o Experience in proposing and implementing solution architecture for implementation, upgrades, integrations o Ability to design the solutions by following SDLC project lifecycle