The business analyst will work with various IT Architects and SME’s and be responsible for process and system documentation, configuration, administration and customization of CPQ solution. The ideal candidate has an IT background and has worked in similar capacity on CPQ implementation teams. You will work closely with business users and other IT functions like Information Security and Development teams.
Roles and Responsibilities:
1. Work with Sales, Contract, Order Management and Finance teams to understand current and future systems and processes
2. Work very closely with IT Architects to define and design systems
3. Document Quote to Cash process flows and system diagrams
4. Hands on ability to manage user permissions, configure product and pricing rules, approvals, quoting templates, digital signatures, workflows, validation rules, changes to user interface
5. Coordinate IT and UAT test scripting and testing
6. Create and maintain set of operating instructions, system configuration and other documentation as needed
7. Collaborate with Business and IT teams to ensure the solution meets user requirements
Skill/Job Requirements:
1. 10+ years working on systems analysis and implementation – preferably ERP/CRM/Quote to Cash
2. 5+ years of experience working with Sales teams implementing CRM/CPQ projects
3. Experience working on Apttus CPQ – including Product, Pricing, Approvals setups
4. Salesforce and CPQ certifications preferred
5. Advanced Salesforce administration experience required – Profiles, Workflows, Process builder
6. Familiarity with Salesforce development – APEX, Visualforce, Lightning
7. Excellent communication and organization skills