Job Description :
Job Title : Associate Consultant Location: Austin, TX Duration: Fulltime Job Description: Establishes trust and maintain a high level of confidentiality for all VIP operation activities/tasks Provides IT support while carrying an Executive Presence when at the office, remotely, while traveling and during company related events/activities Acts as an advisor to the Executives who anticipates their corporate setup requirements at an individual level Works with Executive Assistants to support IT initiatives for Executive needs, including travel and other offsite engagements Willing to travel to provide Senior Executive support on occasion (e.g., home support) Provides subject matter expertise on MS Office 365 support, including Outlook, OneDrive, and MS Teams Installs, upgrades, images and supports company desktops/laptops/MacBook hardware Supports mobile devices management, iOS/Android upgrades, app support and troubleshooting skills Supports printer management, including standard fix of hardware, software, and networking issues Supports conference room AV (Audio/Video) settings, including SIP/PSTN, microphone, camera, and general connectivity issues Provides IT/AV conference support for onsite/offsite presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups Maintains documentation such as training materials and standard operating procedures Trains end users about hardware/software tools such as MS Teams, Zoom, MFA, etc. Education Required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support Experience Required: At least 6 years

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