Position: AS400 with Production Support
Location: Richardson, TX
Job Description:
Required Skills: AS/400, RPG, CL/400, DB2/400, RPGLE, SQL
Job summary:
- Troubleshoot application issues by analyzing data/application/interfaces.
- Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies.
- Work on Incidents Service requests Problem Records/Tasks and Change Requests within SLA
- Respond to and act on Alerts within SLA
- Perform level of effort estimates for assigned tasks and change orders.
- Identify root causes for technical issues in production.