Job Description :
We are looking for a Full-time contractor or employee for a Application systems specialist role.
OUR CORE VALUES
Our client employees work hard and at a very fast pace.  However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture.  All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization.
SUMMARY OF POSITION
Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes
GENERAL EXPECTATIONS FOR ALL EMPLOYEES
  • Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
  • Contribute to a positive work culture.
  • Ability to assess his/her work performance or the work performance of the team.
  • Contribute to the development of others and/or the working unit or overall organization.
  • Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
  • Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Administer and provide operational support of application(s).
  • Manage and execute application installation, upgrade and patching projects.
  • Utilize ticketing systems to document and track all inbound and outbound customer interactions.
  • Identification and implementation of enhancements to current applications(s).
  • Articulate timely responses to all customers and internal stakeholder needs.
  • Improve and document the technical processes around application support, create and publish knowledge articles.
  • Support customer inquiries and requests on application(s).
  • Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers.
  • Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution.
  • Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements.
  • Automate manual activities of application(s).
  • Provide metric reporting for various applications and systems.
  • Maintain a high level of customer service and provide long range planning to user departments.
  • Adhere to and maintain departmental standards, procedures, and documentation.
  • Comply with all written City policies and procedures.
  • Adhere to assigned work schedule as outlined in City and department attendance policies and procedures.
  • Thorough familiarity with services/frameworks, and/or Application Programming.
  • Interfaces (APIs) to communicate with server software and access databases. 
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
  • Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (
  • Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
  • Ability to produce desired work outcomes, including quality, quantity, and timeliness.
  • Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
  • Ability to prioritize and engage management in situations when prioritization is a challenge.
  • Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately.
  • Experience working in a matrixed position.
  • Strong organizational/time management skills required.
  • Exceptional analytical and critical thinking skills.
  • Excellent oral, written and interpersonal skills.
  • Ability to work well independently.
  • Proficient in Excel and data mapping.
  • Able to support web based applications
PREFERRED QUALIFICATIONS
  • Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management).
  • Two or more years of experience in report building using Crystal Reports/SSRS/Cognos.
  • 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems.
  • Familiarity with ITIL Framework.
  • One or more years of experience in ServiceNow/Central Square Technologies/Superion applications.
  • Well versed in Windows platform and network technologies.
  • Experience in a municipal environment.

 
 
             

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