Role: Application Support Lead
Client - Mindtree
Location - Phoenix AZ (Remote for 2 months)
Client Rate -$60/hr
Job Role and Responsibility
Application Support Lead and Subject Matter expert for a group of applications used by the Bank to meet its business requirements
Provide Tier 1/2/3 support for production issues and incidents – record activities, analyze, determine root cause , coordinate with other IT and business groups
Get complete understanding of the applications and assist the team whenever required
Planning work / shifts / additional tasks for the team
Support business service requests which pertain to application functionality and ad-hoc reports
Maintain knowledge base/troubleshooting documentation, KEDB, SOP’s and application monitoring runbooks.
Perform functional testing for the application patch update or releases and OS Patch updates.
Identify operational risks and recommend solutions or enhancements for improved stability, functionality or process
Required:
Here are some of key skills intended for this position.
Banking domain experience
Online banking knowledge
Basic cloud skill
Understanding on different types of payment processing
ITIL skills (Incident/Change/Problem/Knowledge management)
Database Skills (PL/SQL)
Working knowledge on Linux servers
Tools (ServiceNow, JIRA)
Splunk
Good troubleshooting skills
Following listed skills would be an additional advantage:
App Dynamics
Automation
API Tools (SOAP UI, Postman)
Open Shift
,
Raghavan Arulalan.
Nityo Infotech Corp.
Suite 1285, 666 Plainsboro Road
Plainsboro, NJ, 08536
Mail: