Job Description :
Responsible for:
Production and staging configuration operations during US business hours, reviewing the performance of an offshore L1 support team, and conducting regular Akami and client environment training for the offshore L1 support team.
Operations duties include but are not limited to:

Regular and ad-hoc advisory meetings with customer leadership for change control, change review, incident response, capacity planning, and general performance and SLA compliance for HCL''s responsibilities concerning the customer''s Akamai environment.

Adding new applications or hostnames in Security configurations
Reviewing and advising on:
Bot Manager Premier Rules,
Patching and maintenance of the Akamai Luna Console, and
Custom rule creation in the Federation Security Configuration
Monitoring and incident response:
Monitoring for and reporting on issues in Bot Manager Premier
Reviewing first level analysis summaries from Security monitoring console alerts.
Performing second level analysis for Security monitoring console alerts.
Mitigation of Bot attacks
Mitigation of DoS attacks
Mitigation of WAF attacks
On-Call for after-hours P1/P2 events
Reviewing and tracking support tickets created for Akamai
Determining real/false positive nature of Bot Manager alerts.
Administration:
Creating production change request tickets for the Akamai hosted environment.
Activating staging changes for the Akamai hosted environment.
Troubleshooting issues in the Akamai environment.
Creating custom rules and custom bots within the Akamai environment.
Creating/Modifying customer network lists.
Reviewing Akamai maintained network lists.
Recommending changes to security analysis configurations and methods to the Akamai SOCC.
Performing Kona ruleset configurations (SQLi, XSS, PHPi, others)
Drafting new security policies for the Akamai environment.
Creating new security files for the Akamai environment.
Recommending and performing Web Access Firewall configuration for the Akamai environment.
Recommending and performing:
Rate Controls configuration for the Akamai environment.
Changes to the Client reputation configuration
Configuration changes for Akamai categorized bots.
Bot detection configurations.
BMP - API definition related change work.
Mobile application definitions within the Akamai environment.
Changes and configurations for Slow Post protection
Recommending and creating conditional Response action configurations.
Updating/Creating SiteShield Map updates for new environments.
Experienced in using Burp and Postman tools.
Experienced in using curl commands.
Experienced in interpreting web site and testing tool logs.
Experienced in website functional testing.
             

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