Position: AEM Engineer with Production Support Experience
Location: San Jose, CA & Raleigh, NC
Remote till Covid
Job Description:
AEM 6.5, Java/J2EE, Rest API, Shell Scripting, ServiceNow, Linux
ü Must have Technical skills 4-6 years of experience on Java Content Repository (API) suite, Sling web framework and Apache Felix OSGi framework, DAM, Workflows.
ü Must have 4-6years of experience on AEM 6.0, 6.2, 6.5 with the architectural knowledge of both CRX2 and OAK repositories.
ü Good understanding of ITIL process guidelines for Release Management, Change Management, Transition Management and SLA Management.
ü Good Knowledge in Installation, Configuration and Administrative activities in AEM6.3 & above.
ü Must have good administrative knowledge on the various modules in AEM - MSM, publishers, Replications, user management, package installation.
ü Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
ü Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
ü Working knowledge in Linux based OS Shell scripting
ü Good to have knowledge on Continuous Integration and building tools such as Jenkins, Ansible.
ü Must have administrative knowledge on apache dispatchers - setting up dispatchers, enabling rewrite rules etc.
ü Provide customer support and troubleshoot customer reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM.
ü Fix Bugs through Code Changes in the later versions of AEM in collaboration with Engineering Team.
ü Troubleshoot, validate and report customer submitted bug reports.
ü Provide Support Fix to customer for AEM, if changes are trivial.
ü Manage risks and resolve issues that affect release scope, schedule and quality.
ü Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
ü Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues