Job Description :
Role: Network Engineer
Location: New York, NY
Duration: 12+Months

Job Description:
In depth knowledge on Genesys Framework and complete architecture
Proficient in development/installation of GVP, Voice Inbound (SIP), Outbound (Predictive Dialler), URS, ORS.
Hands on knowledge in developing Routing Call flows for Voice application using IRD and Composer
Experience with troubleshooting issues in IRD and Composer
Experience with developing IVR applications in GVP and troubleshooting issues with the IVR flows
Knowledge on implementing Inbound and Outbound solutions
Knowledge on Voicemail applications
Proficient in GA, GAX and CME
Good knowledge on Genesys Reporting applications like CC Pulse and GI2
Knowledge on Genesys Agent Desktop application WDE and its integration with Genesys and third party applications