Job Description :
Position: OFFICE 365
Location: Marysville, OH
Job Description:
Support Exchange (O365) and Outlook issues that cannot be resolved by the Helpdesk.
Support Skype for Business (o365) issues that cannot be resolved by Helpdesk Interface directly with Microsoft on Critical problems.
Support New Honda Initiatives and projects requiring interface to O365 Platform.
Troubleshoot EOP and DLP rules to support business needs.
Management of Resource Objects in AD and O365 for use in the email system.
Coordinate globally impacting issues with regional resources.
Communication of upcoming Change to Regional Stakeholders.
Advanced Planning of O365 Changes impacting Honda .
Academic/Experience/Competency Exchange Administration (O365 preferred) Strong knowledge of the overall O365 cloud environment.
Clear understanding of O365 DLP and EOP services.
Power Shell Scripting Clear understanding of ADFS and AAD Sync Outlook 2013 or 2016 experience (2016 preferred) Ability to troubleshoot ActiveSync to IOS devices.
Resolve escalated Incident Tickets.
Coordination with other technical resources to resolve customer problems Update Resolution Status in Service Now Work on Honda Initiatives and project activity Wants Rights Management experience Leveraged or supported Quest/Dell Coexistence Manager for Notes Leveraged or supported Quest/Dell Migrator for Notes to Exchange Ability to troubleshoot Proxy or network routing issues impacting Outlook or Skype connectivity to O365 Active Directory Management Unique Skills Strong Customer Service, Troubleshooting ability, Ability to look a problem and develop strategies to minimize the problem from reoccurring for others. Candidate must have strong verbal and written communications skills.
Daily Tasks Performed Resolve escalated Incident Tickets. Coordination with other technical resources to resolve customer problems Update Resolution Status in Service Now Work on Honda Initiatives and project activity
Position Success Criteria (Desired) - ''WANTS'' Rights Management experience Leveraged or supported Quest/Dell Coexistence Manager for Notes Leveraged or supported Quest/Dell Migrator for Notes to Exchange Ability to troubleshoot Proxy or network routing issues impacting Outlook or Skype connectivity to O365 Active Directory Management Resolve escalated Incident Tickets.
Coordination with other technical resources to resolve customer problems Update Resolution Status in Service Now Work on Honda Initiatives and project activity Rights Management experience Leveraged or supported Quest/Dell Coexistence Manager for Notes Leveraged or supported Quest/Dell Migrator for Notes to Exchange Ability to troubleshoot Proxy or network routing issues impacting Outlook or Skype connectivity to O365 Active Directory Management Project Manager