Job Description :
Hi, Greetings!!

This is Niharika Pandey from Nityo InfoTech We Have Urgent Open Requirement for Tech Lead / Support Engineers at Cleveland , Ohio. If you are available or have any consultant then please share updated profile to me at niharika.pandey.com or please call us on x 4110

Role: Tech Lead / Support Engineers
Location: Cleveland , Ohio
Project Duration: Long Term Project

Job Description:


Skill Set : ASP.NET framework v3.5 and up, VB.NET, SQL, SQL Server database, PL-SQL, Service Now, Microsoft VSTS, Agile Scrum
Experience Required:
Must have good command on ASP, MS Visual Studio, ASP.Net, ADO.Net, VB.Net
Must have experience in developing .Net code, PL-SQL scripts and macros per the business requirements
Must have experience working in a production support environment for L1, L1.5, L2 support of .Net SQL server based applications
Must have experience in incident management adhering to defined SLAs
Must have experience in running, monitoring and resolving periodic batch jobs
Must have experience working in Agile Scrum Delivery and DevOps model
Good to have domain knowledge on commercial insurance, specialty insurance, workers compensation insurance, disability benefits law
Good to have experience working in an Onshore / Offshore delivery model
Microsoft Certified Developer Certifications will be an added advantage

Roles & Responsibilities:
L1, L1.5, L2 support of .Net based applications adhering to predefined SLAs
Incident management through broad ITIL processes adherence
Service restoration and resolution
Understand existing System design and its components and make recommendations towards the development of new code or reuse of existing code.
Analyze business requirements, design, implement and integrate components of upstream and downstream applications
Develop design documentation artifacts.
Experience working with MS SQL, MS Access database and Sybase Database
Log defects in ALM tool/Service Now/MS-VSTS and tracking defects
Provide daily/weekly status reports to lead
Excellent analytical and debugging skills
Ability to recognize trends and recommend problem resolution for commonly occurring incidents
Fair understanding of impact of SLA misses and penalties
Ability to take a task to closure through research, collaboration and seeking help when required
Ability to work in a cross functional team
Quick learner
Effective communication skills