Job Description :
Overview
The Technical Support Specialist in the Information Services povides hardware and software support for local computing resources. Supports local networking resources and requirements. Works with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies. Maintains technologies and observes procedures used for management and deployment of systems and software. Works to complete projects as assigned by institutional, departmental or divisional requirements. Functions as an active participant in working with departments, departmental liaisons and the individual clients. Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements. Maintains current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures. Performs other related duties as assigned or directed in order to meet the goals and objectives of the department.
Minimum Education
High School Diploma/GED required
Bachelor''s Degree strongly preferred
Minimum Experience
Five (5) years of experience in supporting local computing environments required
Experience configuring, installing and supporting computers and printers in a networked environment, troubleshooting and desktop end-user support and participation in small scale IT projects also required
Three (3) years is acceptable with an Associate''s Degree in a computer related field
AppleMac and iOS experience preferred
Other Credentials
Certification in A+, Network, Windows or Apple preferred
EEO Statement
St. Jude is an Equal Opportunity Employer
No Search Firms:
St. Jude Children''s Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.