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Technical Customer Support Analyst
Philadelphia, PA
Philadelphia
PA
19192
Date
: May-27-19
2019-05-27
2020-05-16
Technical Customer Support Analyst
Philadelphia, PA
May-27-19
Work Authorization
US Citizen
GC
H1B
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel, Junior
Rate/Salary ($)
:
25
Duration
:
8 months
Sp. Area
:
HR, Recruiting, Training
Sp. Skills
:
IT - Trainer
Consulting / Contract
CONTRACTOR
Required Skills
:
Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good ana
Preferred Skills
:
CUSTOMER SUPPORT OPERATIONS WORK FLOW HELP DESK TELEPHONE
Domain
:
IT/Software, HealthCare, Insurance, Pharmaceuticals, Telecom
Work Authorization
US Citizen
GC
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel, Junior
Rate/Salary ($)
:
25
Duration
:
8 months
Sp. Area
:
HR, Recruiting, Training
Sp. Skills
:
IT - Trainer
Consulting / Contract
CONTRACTOR
Required Skills
:
Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good ana
Preferred Skills
:
CUSTOMER SUPPORT OPERATIONS WORK FLOW HELP DESK TELEPHONE
Domain
:
IT/Software, HealthCare, Insurance, Pharmaceuticals, Telecom
Pyramid Consulting Inc
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Title: Technical Customer Support Analyst
Location: Philadelphia, PA
Duration: 8+ Months
Job ID: 9158936
Client: CIGNA
Job Description:
Duties: Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT. Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with the supervisor and IT professionals when the appropriate course of action is unclear. Alerts the client community and team members when a major problem is suspected. Follows up on specific inquires or requests to ensure client satisfaction. Reports problems with procedures and makes suggestions for improvements. Receives general supervision and is competent to work on own for most help desk activities.
Skills: Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
Education: Associate degree in Computer Science or a related discipline, and at least two, typically four years’ experience in IT or an equivalent combination of education and work experience.
Skills and Experience:
Required Skills:
CUSTOMER SUPPORT
OPERATIONS
WORK FLOW
HELP DESK
TELEPHONE
Client :
Cigna Healthcare
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