Job Description :
DTJP00015783
Tech Support Specialist
Oklahoma City, OK 73108
Duration - 9 months (open for 24 months

Laptops will be provided by Honeywell.
All candidates must be able to start July 29th.
Service Desk type work - will be trained.
Looking to set all Ints week of the 15th.
*Shift - all (1st, 2nd & 3rd) Primarily 1st shift with weekend.

Job Description:
Strives to improve customer experience elements by building solid customer service experience.
Escalates complex problems to higher level of expertise within organization.
Applies general technology and product knowledge.
Follows technical support standards.
Work is regularly reviewed by a supervisor/leader.
Able to support customers without complete dependence on knowledge based scripts.
Able to contribute to the collective knowledge of the organization.
Interacts with other IT departments.
Learns and applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests
received from enterprise level customers by following documented Standard Operating procedures.
Performs primarily routine requests with clear direction.
Solves basic problems for customers.
Learns supported technologies

Skills:
Strong computer skills
Strong customer service skills
Communication skills
Interpersonal skills
Organizational skills