Job Description :
Role: TELECOM / VoIP Systems Engineer
Job ID: 10867-1
Location: Chevy chase, MD
Duration: 3 MONTHS C2H
Job Description:

Client and the Telecommunications Team is seeking a highly motivated and organized VOIP Systems Engineer with a minimum of 4 years of hands on experience with Client/Server application and infrastructure implementation and support. The VOIP Systems Engineer position will require strong technical leadership to drive large scale systems deployments throughout the organization.

Support VoIP telephony systems for Client''s contact centers and back office business units.
Deploy, Configure and Support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center for Enterprise (UCCE) infrastructure and other relevant Cisco Products, like CTIOS, Finesse, Cisco Unified Intelligence Center CUIC, and
Deploy, Configure and Support all aspects of Collaboration tools like Jabber, Instant Messaging and Presence (IM&P), Spark and Webex
Triage issues and perform root cause analysis, make recommendations for resolution of VoIP system issues and communicate findings.
Partner with Outside service organization in support of the VoIP environment.
Manage VoIP devices in accordance with best practices and Client approve methods and procedures
Develop performance analysis metrics and oversee the capacity planning for VoIP system expansion.
Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge.
Experience is formulating, implementing and adhering to Change Management Processes and Procedures.
Positive, service oriented attitude, teamwork oriented mentality, and sharpened writing, oral and interpersonal skills.
Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, PCI and other regulatory organizations regulations.
Interface with business customer and peer IT teams to analyze requirements and solution/system delivery
Develop process and procedures for implementation and operational support of systems 24x7 production support & technical support to team and customers
Assume and perform other duties as assigned.
Additional Skills:

Understanding of SDLC and CMMI concepts
Proven experience in end-to-end problem determination/troubleshooting system issues
Familiarity with SIP integration techniques - carrier, cross systems, etc.
Proficient in MS Office product set: MS Word, Excel, power point, Visio, Project
Experience in systems and business analysis
Experience with data extraction tools (SQL, etc
Knowledge in other technologies/products, experience and certifications are a plus
Good technical foundation in networking is required, ideally CCNP Collaboration or CCIE Collaboration.
Daily Responsibilities:

Minimum 3 years of related experience in Collaboration technologies area
Hands on scripting experience Cisco tool set including UCCE, Call Manager and CVP
Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Unified Communications Manager (UCM
Understanding and experience implementing, operating, configuring and troubleshooting a converged IP network.
Effective verbal and written communication skills in order to communicate with all levels of associates and management teams.
Proven experience in end to end problem determination/troubleshooting system issues.
Proven Project Management Experience working on large complicated plan items
Ability to drive to achieve goals with limited supervision
CCNA collaboration

Client : Confidential