Job Description :
Position: Sr. Salesforce Business Analyst
Location: Los Angeles, CA
Duration: Full Time
Interview: Telephonic/Skype
Job Description:
Sr. Salesforce Business Analyst will partner with our business divisions and will work closely with Sr. Leaders and users to implement, enhance and support Salesforce allowing us to attract and retain our customers. Individual selected will have expert knowledge of CRMs, specifically Salesforce and excel at providing “white glove” customer service to internal customers. The ideal candidate for this job is resourceful, a good problem solver and organized.
Job Duties:
The primary responsibilities include: As a member of the CRM team the Sr. Salesforce Business Analyst will be primarily responsible for the implementation and support of Salesforce. Responsibilities include gathering requirements, writing user stories, and drive enhancements and solutions to continuously increase the effectiveness of the business and our team. The Sr. Salesforce Business Analyst needs to be a self-motivated individual who can build strong working relationships with our business users as well as a service-oriented mindset in everything they do.
Responsible for requirements gathering and analysis and translating business requirements into well-architected solutions that best leverage the Salesforce platform and products
Produce user stories, process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design
Design test plans, including definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing
Serve as the functional expert for Salesforce and develop use cases and screen mock-ups describing business processes and expected functional experience
Serve as a liaison between the business divisions and technical IT resources; interview business and conduct functional requirements gathering sessions; demonstrate Salesforce functionality to business users
Coordinate internal system testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution. This includes training of UAT participants on the application and/or process change, and management of all phases of testing for the team’s supported applications
Serve as application support analyst for the help desk ticket queues for assigned Salesforce. Quickly analyze, investigate, follow-up, and route all questions, queries, and service desk tickets as they arrive in the support queue
Keep a high level of communication with management on daily activities and escalate issues to management in an efficient and constructive fashion
Other duties as assigned Minimum Qualifications:
4-year Bachelor’s Degree or equivalent in Finance or Accounting, or IT/computer science-related
A minimum of 7 years of solid IT experience with a minimum 5 years experience as a Business Analyst or Business Systems Analyst
Minimum of 2 years experience with Salesforce Sales Cloud or Service Cloud
Minimum of 1 of the following Salesforce certifications: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant
Strong experience with Salesforce Lightning UI design/layouts, workflows, list views and report building
Strong critical thinking skills, including system and business analysis, problem analysis and resolution. Must be able to understand technical concepts of the system environment
Exceptional written and verbal communication skills and a customer service attitude. Must be extremely well organized and thorough. The ideal candidate sees every problem or issue as a potential opportunity; strive for continual process improvement and approach daily tasks with a positive attitude and deep desire to elevate the customer experience Other Qualifications - Preferred Experience
Experience with Salesforce Communities, Salesforce Pardot, Salesforce Marketing Cloud (ExactTarget), Apttus Contract Management, Nintex DocGen
Previous Big-4 or other consulting experience is Big Plus