Job Description :
Hi,
Kindly find below mentioned JD.
Role- Sr APPLICATION SUPPORT ENGINEER
Location – St. Louis, MO
Duration - 12 months
Interview- Phone and Skype
Manager Notes
· Must have 4+ years in the US
· Application Support is key but you also he need to know the BUSINESS function of those apps you supported. Must show manager you have taken the time to learn the BUSINESS of the client you are supporting.
Not building the automation but needs to know how to use the tools
Some Linux troubleshooting
· Support of business applications is key!
This team is very close to the business and needs to understand the impact to the organization
Besides Linux need some hands on experience with Middleware, CI/CD, and DevOps tools.
Needs to know how to consume data out of Splunk and/or AppDynamics but these tools are not required
PREFERRED SKILLS & EXPERIENCE
· Very strong communication skills with the ability to capture and articulate technical and non-technical details.
· 5+ years in an application support specialist or equivalent position in a large IT organization.
· 1-3 years in an eCommerce environment preferably selling service based solutions.
· Expert knowledge of middleware platforms such JBOSS, WebLogic, Tomcat, etc.
· Strong working experience and certifications in Linux Server Administration. Windows Administration, Network experience, and associated certifications are a plus.
· Working knowledge of containerization and virtualization technologies such as Docker and various hypervisors.
· Strong expertise using monitoring and diagnostic tools such as SolarWinds, Splunk, or AppDynamics.
· Experience writing advanced Python and/or shell scripts and batch files.
· Experience using source control and deployment tools, such as Automic, Jenkins, Git, and/or Puppet.
· Strong understanding of Waterfall, Scrum, and Kanban development models.
· Experience working in a DevOps environment, leveraging continuous delivery techniques.
· Skilled in identifying design and implementation details within documentation / communication to understand expected application behavior.
· A strong, team oriented spirit and a positive, exuberant personality focused on learning and overcoming obstacles.
RESPONSIBILITIES
· Collaborate with other team members located in various locations, inside and outside the United States, to support the daily online ordering operations in a 24x7 work environment.
· Support and maintain production and non-production application servers, both physical and virtual.
· Create and maintain data flow diagrams, access policies, and application catalog documentation.
· Maintain various system health monitoring and reporting tools.
· Write and maintain scripts for system maintenance and administration.
· Create reports, dashboards, and processes to monitor and analyze availability and performance metrics.
· Work with architects, technologists, and others for future system enhancements and scalability.
· Actively participate in decisions to develop and improve security-based standards and practices.
· Perform application changes, deployments, and DR tasks on a predefined schedule.
· Leverage CI/CD tools and DevOps principles.
· Perform advanced troubleshooting techniques in a high-pressure environment.
· Provide after-hours support on an “as needed” or “on call” basis.
· Serve as a technical SME for other internal and external groups.
· Document systems and procedures.
· Train others in the use of tools, functions, and techniques.