Job Description :
ServiceNow System Administration certifications
ITIL v3 Foundations certified, Advanced ITIL certifications a plus
ServiceNow Scripting
Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management
Knowledge of software engineering concepts and techniques, extensive knowledge of relevant software languages, general knowledge of software development tools and environments
Edge encryption
Self-service portal
Knowledge management
Order guide
Jira integration with ServiceNow – nice to have


Demonstrated ability to influence and consult with clients, including providing options with pros, cons and risks around key technical decisions during design and implementation
Project management or development lifecycle skills beneficial
Excellent oral and written communication skills
Business requirements analysis
Team player