Job Description :
Title: ServiceNow CMDB Consultant
Location: Raleigh, NC
Duration: 06 Months
Job Description:
DIT’s IT Service Excellence (ITSE) Team is seeking an organized and self-directed Configuration Management Database (CMDB) Architect with extensive experience in IT Service Management (ITSM
The CMDB Architect will assist with ITSE Team and the NC Department of Information Technology (DIT) in the establishment and maintenance of the CMDB. This position is contract based and the term is open and the hours may be flexible within a standard business day. The position is in the Raleigh, North Carolina area.
This role is responsible for managing the creation of the CMDB in conjunction with the Configuration Management process. The CMDB Architect will plan, design and implement the CMDB taxonomy, processes, policies, procedures, and technology. This role will be involved integrating the CMDB into the many different aspects of the ITSE Team and DIT Services.
Core Job Functions
Oversee, coordinate and lead the planning, design and implementation of a central CMDB for DIT Services
Develop the logical and physical data models for the CMDB
Identify, verify, and architect the federation of data that will comprise the CMDB including external sources
Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation
Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel
Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders
Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.
Strong communication and collaboration skills
Perform other related duties as assigned
CMDB Manager Requirements and Qualifications
Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle
Able to work both independently as well as collaboratively with minimal supervision
Ability to manage and prioritize multiple assignments
Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering
Ability to script in Java and Python
Excellent written and verbal communication skills
Strong Understanding of ServiceNow ITSM platform and Discovery
Strong knowledge of IT Asset and CMDB processes and procedures
Experience with Service and Application Modeling
Experienced with Visio and process mapping methodologies
Experienced with the Agile software development lifecycle
License(s) & Certifications
ServiceNow certifications are highly desired
Bachelor’s degree or higher in Computer Science/ Information Technology or related and relevant experience
ITIL V3 Foundations Certification or higher
Skill
Required / Desired
Amount
of Experience
Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle
Required
3
Years
Ability to script in Java and Python
Required
3
Years
Experience with Service and Application Modeling
Required
3
Years
Strong Understanding of ServiceNow ITSM platform and Discovery
Required
3
Years
Strong knowledge of IT Asset and CMDB processes and procedures
Required
3
Years
Experienced with Visio and process mapping methodologies
Required
3
Years
Experienced with the Agile software development lifecycle
Required
3
Years
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