Job Description :
Title: Senior Kafka Operations Support Analyst
Salary Range: $85K
Bill Rate: Depends on the Level of the person
Location: Bellevue, WA
Number of Openings: 2
Relevant Years of Experience: 6-8 years
Job Description: Senior Operations Support Analyst
Primary Job Functions:
· Serve as a Subject Matter Expert / Product Manager and Level 3 technical escalation resource
· Install, administer and maintain Kafka at enterprise level
· Responsible for validating and rolling out new updates enterprise wide
· Use software support tools to identify, diagnose, and resolve issues
· Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines
· Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
· Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
· Support Incident Management practices, following established ticketing, escalation, and notification procedures
· Support code deployments & configuration changes to production and non-production systems, following established Change Management practices
· Assist with Ops Support coverage by participating in on-call rotation
Required Skills, Knowledge and Abilities
· Relevant IT experience of 6-8 years working in a corporate, technical role
· Strong knowledge of IT Infrastructure, Software Development and Quality Assurance concepts and tools
· In-depth knowledge and proven experience in trouble shooting, problem determination, root cause analysis and rapid problem resolution
· Having worked in a support capacity would be an advantage
· The ability to learn quickly and apply new knowledge effectively
· The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization
· The ability to work both independently and as part of a team
· Customer focused and highly cognizant of meeting service level agreements (SLAs)
· Good verbal and written communication skills
· Professional and positive attitude
Must Have Technical Qualifications:
· Strong knowledge of Apache Kafka as a Lead Operations Support, Product Manager or Subject Matter Expert
· Unix skills with Kornshell, vi Editor, PERL, Java jar files, and various OS commands
· Experience in Security (UNIX/Linux, Windows using certificates and other methods)
· Experience with Red Hat Linux (require admin skills, Unix commands, etc