Job Description :
Senior Business Systems Analyst
Waukegan, IL
Permanent Position.

Job description

Required Knowledge and Skills:

Understanding of SAP module interactions at the core level with SAP C4C and across integrations with SAP backend and other third-party integrated systems.
In-depth knowledge and experience with industry best business practices as it applies to various functional departments
Experience with systems analysis and design techniques
Experience in business analysis and developing reports with report writer software.
Strong customer communication skills (written, verbal, and presentation)
Excellent troubleshooting skills
Positive can-do attitude
Good attention to detail so that issues get resolved completely and in a timely manner
Programming skills and an understanding of system analysis and design
Knowledge of system architecture or component design
Ability to design code and test a system

Basic Qualifications:

Must have 8+ years’ experience implementing technical and functional solutions for business process improvements, information systems, and proving corporate support on service management and field service systems.
Bachelor degree
Demonstratable knowledge working with systems and processes, specifically ticket management, field operations and service management, service contract management, reverse logistics.
Demonstratable experience with SAP Cloud for Customer functionality and configuration.

Preferred Knowledge and Skills:

Experience writing reports with industry standard reporting tools.
Experience with multiple service management systems.
Project management experience